CONTENT:
1.Introduction
2.History
3.Concept Statement
4.Our Commitments and Philosophies
5.Part of Nishimura
6.Overseas Management
1.Introduction
Established by Mr. Hiromi Nishimura (西村弘美先生) in 1985, Nishimura Restaurant has been renowned for the best sushi and sashimi in town. He uses every freshest Japanese food ingredient which copes with his super traditional Japanese cooking style, caters the finest Japanese cuisine.
Apart from the Nishimura Restaurant flagship shop located at "The Marco Polo HongKong Hotel" in Hong Kong, Nishimura has been offering franchise contracts to develop and manage Japanese Restaurants for the prestige hotels in China and Asian Pacific Region since 1993.
2.History
Hiromi Nishimura first arrived Hong Kong in the middle of 70’s when he was working for the Kanetakana(very famous Japanese restaurant in ginza) to be their sushi chef in Hong Kong until 1985.Then he started to establish his own chain of restaurant”Nishimura” in same year.
Because of his hospitality and persistence in high quality of food and service,his restaurant is being well recognized by the local people and Japanese society in Hong kong.
Further more,his innovative way in sushi preparation plus his homemade sauces make his unique in taste and style.
”No wonder why people named him ‘sushi Nishimura”
3.Concept Statement
A full Japanese restaurant serving authentic Japanese cuisine by the use of fresh imported Japanese ingredient and the best available local products
The restaurant usually comprised of sushi bar,dinning room,teppanyaki counter,Yakiniku counter,tatami room.
Sevice provided by service personnel including kitchen staff who working behing the sushi counter and teppanyaki counter,where visible to the guests.
4.Our Commitments and Philosophies
Philosophies......
At Nishimura,our goal is to be the leader in the Japanese restaurant segment.the management of nishimura shares with you a very simple”BELIEF” which is also the”SPIRIT” of our operations-GUETS SATIFACTION AND QUALITY GUEST EXPERIENCE.Our guest is the number one priority.without them,Nishimura restaurant will not even exist and survive.We are delivering this “BELIEf”not only to general of staff but to all personnel involving in running Nishimura.
To reach this goal.we work to deliver extra or exces the expectation of those we come in contact with.this means doing whatever you take to delight our guest.Also we promise to treat every one with the respect,understanding,caring and fairness they deserve.
Our Commitments.....
Nishimura is a commited F & B operation.We are committed to provide the best of ourselves to Achieve.
“100% Guest Satifaction and Quality Guest Experience”
Every number of staff should fully understand the above commitmen and its philosophies behind and learn the way achieve this goal.there are number of concepts wich are very important to the Succes of our operation,they are…
a.QSC(Quality of Product,Service and Cleanliness)
b.Teamwork
c.Double Checking
d.Quality
a.QSC(Quality of Product,Service and Cleanliness)
Quality
Temperature control (warmer and refrigerator)
Shelf life of all food and beverge items
Fisrt in first out (especially sashimi item)
Holding time of all cooked products e.g. sushi rice
Service
Greeting ang farewell phase (In japanese)
Smiling (part of the uniform)
Suggestive selling
Sell more high price items
Be friendly & courteous.
Help the guest whenever we can
Provided then with the information they need
Make them feel they are welcome and confortable
Cleanliness
First impression is the last impression
Highest standard of cleanliness has to be maintained as row food is served
Pay extra attention to the following area:sushi counter,all kitchen area either visible to guest or not,tables tops & bottoms,chairs,windows,entrance,fish tanks,walls floor…etc.
b.Teamwork
Everyone is the most important asset of nishimura.The quality of food,attentive service and the friendly atmosphere give us the reputation of Japanese restaurant with different.
The relationship developed between staff directly affects their standart .To be succesfull team player.Nishimura expects everyone to carry out their job duties with the highest level of professionalism,no matter how trivial the task is.the expression “this is not my job” is not in the vocabulary of Nishimura operations.All staff must work together to achieve Nishimura commitment to guest-“100%Guest satifaction and Quality Guest Experience”
c.Double Checking
Double cecking is away of life at Nishimura
You Should Double check:
After taking the guest’ order
Before and after delivering the food or drink
During and after their stay
When serving
When presenting the check (bill)
5.Part of Nishimura
Nishimura Japanese Restaurant
Shop 602 The Marco Polo Hong Kong Hotel
Harbour City Tsimshatsui, Kowloon HONG KONG
Tel : (852)2735-6899
Fax :(852)2736-8909
6.Overseas Management
Nishimura Japanese Restaurant
Shangri-La Hotel, Dalian
66 Renmin Road Dalian 116001 CHINA
Tel : (86 411)252 5000
Nishimura Japanese Restaurant
Shangri-La Hotel, Beijing
29 Zizhuyuan Road Beijing 100089 CHINA
Tel : (86 10)6841 2211
Nishimura Japanese Restaurant
Traders Fudu Hotel, Changzhou
398 Tongjiang Road, Xinbei District, Changzhou 213022 CHINA
Tel : (86 519)516 8888
Nishimura Japanese Restaurant
Shangri-La Hotel, Surabaya
JL.May.Jend.Sungkono 120 Surabaya 60256 INDONESIA
Tel : (62 31)566 1550
